Privacy Policy
Last updated: November 11, 2023
INTRODUCTION
This Privacy Policy describes the procedure for collecting and processing your personal data by Individual Entrepreneur Pavel Sergeevich Trofimov, registered in OGRNIP on September 3, 2009 under No. 309774624601055 (hereinafter referred to as the “Owner”, “we”, “us” or our”) when visiting our website and using our mobile application. It also explains how we use and protect your data, along with your rights.
Personal data is information or a collection of data on the basis of which it is possible to identify you personally.
1. WHAT PERSONAL DATA DO WE USE
We collect your personal data through direct interaction with you, including through automation tools. We also collect additional information from drivers as described below.
DATA WE COLLECT DIRECTLY FROM YOU
You may provide us with personal information through our website, mobile application, telephone, email or other means. This includes personal information you provide when you:
create a profile on our website or through our mobile applications;
send a request to receive advertising mailings;
participate in competitions, promotions or surveys;
contact us as a driver-partner; or
leave feedback or, if you have a corporate account, send us a request to contact you.
Categories of information we collect directly from you:
Identification information includes your first and last name. You can also add your photo to your profile, but this is not required to use our service.
Passenger location data. When you turn on geolocation tracking, you no longer need to enter your location, allowing us to provide you with more relevant and accurate searches.
Driver location data. The location data provided by Drivers allows us to track an available Driver or vehicle and calculate approximate data, such as the time it will take the driver to get to the starting point of the trip, the distance to the destination and the approximate cost for the passenger. Driver location data allows you to be notified of the Driver's arrival using a notification.
Contact information includes your email, phone numbers and zip code. When you use the "Book for Another Person" option and select the passenger for whom the order is being made, you can also give us access to that person's contact details, but we do not store this data after the end of the trip.
Financial data - bank account and payment card information (including expiration date and CVV code) required to process payments. Please note that we use the expiration date and CVV code only for the purpose of confirming the validity of the payment card and do not store the CVV code after payment has been confirmed.
Transaction data - information about the payment received from you and made to you, as well as other information about the products and services that you purchased using our service, such as location data, delivery address, destination, dates, times, distance, costs, calls or messages and other related transaction data. We use such information to bill you for use of the service, services provided using it, and to notify you if a payment order has been declined. Please note that these notifications cannot be disabled.
Technical data includes Internet Protocol (IP) address, your username, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, device information such as device identification number (ID), device identifier advertising (IDFA) and other technologies on the devices you use to access our website or app.
Preference data includes your preferences, feedback and survey responses.
Usage Data includes information about how you use our website, app and service, such as app downloads, app and web page browsing history.
Marketing and Communications Data includes your preferences about receiving marketing from us and your communication preferences.
Driver Data includes information provided by the driver or potential driver, information from the driver's resume, identification documents, driver's license, name and contact details of the company through or on behalf of which the driver provides the services, information obtained based on any lawful verification data, vehicle information and registration.
Rating - Passengers can rate the driver’s performance and leave feedback. We deactivate drivers with low ratings.
We may also need to obtain additional information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This security measure allows us to ensure that personal information is not disclosed to a person who does not have a right to receive such information. We may also contact you with other information to expedite the processing of your order.
DATA WE COLLECT THROUGH AUTOMATION TOOLS
As you use our website or app, we may automatically collect the data described above, as well as information about your device, browser activity, and other website and app behavior. We also collect such personal information using cookies, web server logs and other similar technologies. We may also obtain technical information about you when you visit other websites through the use of our cookies, as described in our Cookie Policy.
DATA WE RECEIVE FROM DRIVERS
In addition to the general information provided to us as stated above, drivers are screened before being given the opportunity to work with the Owner. In addition to background checks by our representatives (in person or otherwise), we ask each driver to provide us with the following information:
a copy of the driver's license, as well as additional information confirming the driver's eligibility to work in accordance with applicable law;
data on the facts of criminal prosecution (certificate of no criminal record);
residential address and date of birth for the purpose of combating money laundering.
We request this information from drivers to protect the safety of our users, fulfill our obligations to our users, and comply with applicable laws.
DATA WE COLLECT FROM OTHER SOURCES
We may receive personal information about a driver for background check purposes.
If an individual intends to apply for a business account, we may collect information about that individual's credit or business history.
2. HOW WE USE YOUR DATA AND THE BASIS FOR USING IT
We use your personal data:
to provide you with services and personalize them;
to process your requests and requirements and provide customer service;
to enable you to communicate with drivers directly or via chat. Please note that we do not disclose your phone number to the driver and vice versa. In order to fulfill this option, we obtain information about the date, time and content of the message. This information also allows us to resolve conflicts and improve the safety of our users and drivers;
to comply with applicable legal obligations and to cooperate with regulatory and law enforcement authorities;
to contact you via email or push notifications with promotional communications and offers about products and services we offer (unless you have disabled the promotional communications option or are prohibited by law).
for marketing and advertising purposes, including targeted advertising, in accordance with your preferences. We also use means to measure the effectiveness of our promotions. Please note that you can disable the advertising option by selecting the “limit ad tracking” option on your device;
to personalize the advertising communications we send you to make them more relevant and interesting;
to protect our rights or the rights of others;
to invite you to participate in surveys. If we conduct a survey, our goal is to understand how you feel about our service and try to tailor it to your specific needs;
to analyze the use of our service in order to improve our offerings and meet customer needs;
to prevent fraudulent activities. We use automation tools to analyze interactions between our users and the Owner, in order to ensure lawful use of our service and the services provided through the application by passengers. We may block accounts that we believe are fraudulent.
We must have a legal basis to process your personal data. In most cases, these legal grounds include the following:
to fulfill our contractual obligations to you, such as providing access to the service, creating and maintaining your account, corresponding with you regarding your order, and making or receiving payments;
to comply with our legal, regulatory and audit obligations. In particular, the Owner undertakes to comply with the legislation of the Russian Federation, since we carry out activities that require the collection and storage of specific data about the use of our service, including obligations to verify our drivers as part of anti-money laundering;
to pursue our legitimate interests and the interests of third parties, for example to understand how you use our service, which allows us to obtain important information for the development of new products. When we process personal data to pursue our legitimate interests, we employ robust security measures to protect your data and to ensure that our legitimate interests do not conflict with your interests or fundamental rights and freedoms.
We may obtain your consent to collect and use certain personal information if required by law. If we require your consent to process your personal data, you may withdraw your consent at any time by contacting us using the contact information provided later in this Privacy Policy.
We may require your specific personal data if required by law or as a result of any contractual relationship with you. Failure to provide such data may prevent or delay the performance of such obligations, but we will notify you of this.
3. HOW WE USE COOKIES
We strive to provide you with choices regarding certain uses of your personal data, particularly for marketing and advertising. If you have provided your consent (where required by law), we use cookies, log files and other technologies to collect personal data from the device you use to access our website, application or services provided through it. use.
We may use “cookies,” “web beacons” or “pixel tags” (“Tags”) and mobile identifiers. Tags allow us to track your receipt of emails, count the number of users who visited a web page or opened an email, and collect other types of aggregate information. When you open an email with a tag, your contact information can be further matched with the original email and the corresponding tag. In some of our email communications, we use a “go to URL” link that links to a specific website operated by us or on our behalf.
You can disable all or some cookies in your browser settings, and set up alerts when a website uses or accesses cookies. If you disable or refuse cookies, please note that some areas of this website may be inaccessible or non-functional. For more information, see Cookie Policy.
4. HOW WE SHARE DATA
We may share personal data with third parties in the following cases:
Trip data for passengers and drivers. When you order a ride, we provide you with the following information at the moment the driver accepts the order:
driver's name, photo and rating;
the location of the driver, starting from the moment the order is accepted and ending with the end of the trip.
When a driver accepts an order, we provide the driver with the following information:
your name (and, if you provide, your photo);
car delivery address and specified destination.
Travel data that may be transferred to third parties.
If you pay through a business account, the owner of that account has access to your travel information.
If someone other than the passenger pays for the booking using the Book Another Person option, we may, at our discretion, provide that person with access to travel information.
If a driver works for an Owner's partner, the driver's information is also available to the Owner's partner.
If you are using a complementary trip provided by a third party, we may inform the third party of the date and time of the trip, as well as the price and class of such trip.
Data that is transferred to service providers and business partners. Other companies help us operate as described in this Privacy Policy, and we may share your personal information with such service providers and business partners. They may provide services to us, such as providing technical infrastructure, marketing, analytics and survey tools. We also cooperate with professional consulting companies, lawyers, bankers, auditors, insurers or accountants.
Data that is transferred within a group associated with the Owner. We may share certain information within a group associated with the Owner in order to ensure the proper functioning of the service.
Data shared with law enforcement agencies, courts, regulators, government agencies and other third parties. We may share your personal data with such parties if we believe that doing so is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
Buyers of assets. We may transfer your personal data to any third party who acquires or to whom we transfer all or a substantially portion of our assets and activities. In the event of such a sale or transfer, we will use reasonable efforts to ensure that the person to whom we transfer your personal information uses it in accordance with the Privacy Policy.
Because we operate around the world, the above recipients may be located outside of your territorial jurisdiction (or the territorial jurisdiction within which the service operates). See the section below entitled “International Data Transfers” for more information.
5. SECURITY AND INFORMATION RETENTION
We apply technical and organizational measures to ensure an appropriate level of security in accordance with the level of risk for the personal data we process. Such measures are aimed at ensuring that the ongoing integrity and confidentiality of personal data is maintained. We regularly evaluate such measures to ensure the security of the processing process.
We retain your personal data for the entire period of cooperation with you. After termination of the relationship, we retain your personal data for the period of time necessary for us to:
maintain business records for analysis and/or audit purposes;
compliance with requirements for the preservation of documents in accordance with the law;
contesting or asserting any current or potential claim;
settlement of claims regarding the service, as well as services provided using it.
We will delete your personal data if we no longer need it for the above purposes. If we are unable to completely remove any data from our systems for technical reasons, we will take appropriate measures to prevent further processing or use of the data.
6. INTERNATIONAL DATA TRANSFER
The Owner does not carry out operational activities outside the Russian Federation.
We take appropriate security measures (such as contractual obligations) as required by applicable law to adequately protect your data. For more information about proper safety precautions, please contact us using the contact details below.
7. YOUR RIGHTS TO YOUR PERSONAL DATA
At any time, you can delete your user account by following these steps: Profile → Delete account. Please note that you cannot delete your account if you have outstanding payments.
At any time, you may request that we stop sending advertisements to you via a website or application, or reset your advertising link preferences, or select the “opt-out” option.
Subject to local law, you have certain rights regarding your personal data. This includes rights such as:
obtaining access to your personal data;
correcting the information we hold about you;
deletion of your personal data;
limiting our use of your personal data;
challenge our use of your personal data;
receiving your personal data in a convenient electronic form and transferring it to a third party (right to data portability);
filing a complaint with your data protection supervisory authority.
You can also only object to the processing of your personal data for advertising and data analysis purposes at any time.
We ask that you contact us to update or correct your information if there are changes or inaccuracies in your personal information.
If we require additional information from you in order to fulfill your requests, we will contact you.
If you wish to discuss or exercise your rights, please contact us using the contact details below.
8. OUR CONTACT DETAILS
The Owner is the controller responsible for the personal data we collect and process.
If you have questions or concerns about how we use your personal information, you can contact us as follows.
Email: goodridemsk@gmail.com , tel: +79254241564
We are committed to working with you to fairly resolve any privacy claim or demand.
9. CHANGES TO THE POLICY
You may request an electronic copy of this Policy from us by contacting us using the contact information provided above. If necessary, we may make changes or updates to the text of this Privacy Policy.
If we make changes to the text of this Privacy Policy, we will notify you about it. If the changes significantly affect processing or otherwise have a significant impact on you, we will provide you with advance notice to give you the opportunity to exercise your rights (for example, to object to processing).
Last updated: November 11, 2023
INTRODUCTION
This Privacy Policy describes the procedure for collecting and processing your personal data by Individual Entrepreneur Pavel Sergeevich Trofimov, registered in OGRNIP on September 3, 2009 under No. 309774624601055 (hereinafter referred to as the “Owner”, “we”, “us” or our”) when visiting our website and using our mobile application. It also explains how we use and protect your data, along with your rights.
Personal data is information or a collection of data on the basis of which it is possible to identify you personally.
1. WHAT PERSONAL DATA DO WE USE
We collect your personal data through direct interaction with you, including through automation tools. We also collect additional information from drivers as described below.
DATA WE COLLECT DIRECTLY FROM YOU
You may provide us with personal information through our website, mobile application, telephone, email or other means. This includes personal information you provide when you:
create a profile on our website or through our mobile applications;
send a request to receive advertising mailings;
participate in competitions, promotions or surveys;
contact us as a driver-partner; or
leave feedback or, if you have a corporate account, send us a request to contact you.
Categories of information we collect directly from you:
Identification information includes your first and last name. You can also add your photo to your profile, but this is not required to use our service.
Passenger location data. When you turn on geolocation tracking, you no longer need to enter your location, allowing us to provide you with more relevant and accurate searches.
Driver location data. The location data provided by Drivers allows us to track an available Driver or vehicle and calculate approximate data, such as the time it will take the driver to get to the starting point of the trip, the distance to the destination and the approximate cost for the passenger. Driver location data allows you to be notified of the Driver's arrival using a notification.
Contact information includes your email, phone numbers and zip code. When you use the "Book for Another Person" option and select the passenger for whom the order is being made, you can also give us access to that person's contact details, but we do not store this data after the end of the trip.
Financial data - bank account and payment card information (including expiration date and CVV code) required to process payments. Please note that we use the expiration date and CVV code only for the purpose of confirming the validity of the payment card and do not store the CVV code after payment has been confirmed.
Transaction data - information about the payment received from you and made to you, as well as other information about the products and services that you purchased using our service, such as location data, delivery address, destination, dates, times, distance, costs, calls or messages and other related transaction data. We use such information to bill you for use of the service, services provided using it, and to notify you if a payment order has been declined. Please note that these notifications cannot be disabled.
Technical data includes Internet Protocol (IP) address, your username, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, device information such as device identification number (ID), device identifier advertising (IDFA) and other technologies on the devices you use to access our website or app.
Preference data includes your preferences, feedback and survey responses.
Usage Data includes information about how you use our website, app and service, such as app downloads, app and web page browsing history.
Marketing and Communications Data includes your preferences about receiving marketing from us and your communication preferences.
Driver Data includes information provided by the driver or potential driver, information from the driver's resume, identification documents, driver's license, name and contact details of the company through or on behalf of which the driver provides the services, information obtained based on any lawful verification data, vehicle information and registration.
Rating - Passengers can rate the driver’s performance and leave feedback. We deactivate drivers with low ratings.
We may also need to obtain additional information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This security measure allows us to ensure that personal information is not disclosed to a person who does not have a right to receive such information. We may also contact you with other information to expedite the processing of your order.
DATA WE COLLECT THROUGH AUTOMATION TOOLS
As you use our website or app, we may automatically collect the data described above, as well as information about your device, browser activity, and other website and app behavior. We also collect such personal information using cookies, web server logs and other similar technologies. We may also obtain technical information about you when you visit other websites through the use of our cookies, as described in our Cookie Policy.
DATA WE RECEIVE FROM DRIVERS
In addition to the general information provided to us as stated above, drivers are screened before being given the opportunity to work with the Owner. In addition to background checks by our representatives (in person or otherwise), we ask each driver to provide us with the following information:
a copy of the driver's license, as well as additional information confirming the driver's eligibility to work in accordance with applicable law;
data on the facts of criminal prosecution (certificate of no criminal record);
residential address and date of birth for the purpose of combating money laundering.
We request this information from drivers to protect the safety of our users, fulfill our obligations to our users, and comply with applicable laws.
DATA WE COLLECT FROM OTHER SOURCES
We may receive personal information about a driver for background check purposes.
If an individual intends to apply for a business account, we may collect information about that individual's credit or business history.
2. HOW WE USE YOUR DATA AND THE BASIS FOR USING IT
We use your personal data:
to provide you with services and personalize them;
to process your requests and requirements and provide customer service;
to enable you to communicate with drivers directly or via chat. Please note that we do not disclose your phone number to the driver and vice versa. In order to fulfill this option, we obtain information about the date, time and content of the message. This information also allows us to resolve conflicts and improve the safety of our users and drivers;
to comply with applicable legal obligations and to cooperate with regulatory and law enforcement authorities;
to contact you via email or push notifications with promotional communications and offers about products and services we offer (unless you have disabled the promotional communications option or are prohibited by law).
for marketing and advertising purposes, including targeted advertising, in accordance with your preferences. We also use means to measure the effectiveness of our promotions. Please note that you can disable the advertising option by selecting the “limit ad tracking” option on your device;
to personalize the advertising communications we send you to make them more relevant and interesting;
to protect our rights or the rights of others;
to invite you to participate in surveys. If we conduct a survey, our goal is to understand how you feel about our service and try to tailor it to your specific needs;
to analyze the use of our service in order to improve our offerings and meet customer needs;
to prevent fraudulent activities. We use automation tools to analyze interactions between our users and the Owner, in order to ensure lawful use of our service and the services provided through the application by passengers. We may block accounts that we believe are fraudulent.
We must have a legal basis to process your personal data. In most cases, these legal grounds include the following:
to fulfill our contractual obligations to you, such as providing access to the service, creating and maintaining your account, corresponding with you regarding your order, and making or receiving payments;
to comply with our legal, regulatory and audit obligations. In particular, the Owner undertakes to comply with the legislation of the Russian Federation, since we carry out activities that require the collection and storage of specific data about the use of our service, including obligations to verify our drivers as part of anti-money laundering;
to pursue our legitimate interests and the interests of third parties, for example to understand how you use our service, which allows us to obtain important information for the development of new products. When we process personal data to pursue our legitimate interests, we employ robust security measures to protect your data and to ensure that our legitimate interests do not conflict with your interests or fundamental rights and freedoms.
We may obtain your consent to collect and use certain personal information if required by law. If we require your consent to process your personal data, you may withdraw your consent at any time by contacting us using the contact information provided later in this Privacy Policy.
We may require your specific personal data if required by law or as a result of any contractual relationship with you. Failure to provide such data may prevent or delay the performance of such obligations, but we will notify you of this.
3. HOW WE USE COOKIES
We strive to provide you with choices regarding certain uses of your personal data, particularly for marketing and advertising. If you have provided your consent (where required by law), we use cookies, log files and other technologies to collect personal data from the device you use to access our website, application or services provided through it. use.
We may use “cookies,” “web beacons” or “pixel tags” (“Tags”) and mobile identifiers. Tags allow us to track your receipt of emails, count the number of users who visited a web page or opened an email, and collect other types of aggregate information. When you open an email with a tag, your contact information can be further matched with the original email and the corresponding tag. In some of our email communications, we use a “go to URL” link that links to a specific website operated by us or on our behalf.
You can disable all or some cookies in your browser settings, and set up alerts when a website uses or accesses cookies. If you disable or refuse cookies, please note that some areas of this website may be inaccessible or non-functional. For more information, see Cookie Policy.
4. HOW WE SHARE DATA
We may share personal data with third parties in the following cases:
Trip data for passengers and drivers. When you order a ride, we provide you with the following information at the moment the driver accepts the order:
driver's name, photo and rating;
the location of the driver, starting from the moment the order is accepted and ending with the end of the trip.
When a driver accepts an order, we provide the driver with the following information:
your name (and, if you provide, your photo);
car delivery address and specified destination.
Travel data that may be transferred to third parties.
If you pay through a business account, the owner of that account has access to your travel information.
If someone other than the passenger pays for the booking using the Book Another Person option, we may, at our discretion, provide that person with access to travel information.
If a driver works for an Owner's partner, the driver's information is also available to the Owner's partner.
If you are using a complementary trip provided by a third party, we may inform the third party of the date and time of the trip, as well as the price and class of such trip.
Data that is transferred to service providers and business partners. Other companies help us operate as described in this Privacy Policy, and we may share your personal information with such service providers and business partners. They may provide services to us, such as providing technical infrastructure, marketing, analytics and survey tools. We also cooperate with professional consulting companies, lawyers, bankers, auditors, insurers or accountants.
Data that is transferred within a group associated with the Owner. We may share certain information within a group associated with the Owner in order to ensure the proper functioning of the service.
Data shared with law enforcement agencies, courts, regulators, government agencies and other third parties. We may share your personal data with such parties if we believe that doing so is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
Buyers of assets. We may transfer your personal data to any third party who acquires or to whom we transfer all or a substantially portion of our assets and activities. In the event of such a sale or transfer, we will use reasonable efforts to ensure that the person to whom we transfer your personal information uses it in accordance with the Privacy Policy.
Because we operate around the world, the above recipients may be located outside of your territorial jurisdiction (or the territorial jurisdiction within which the service operates). See the section below entitled “International Data Transfers” for more information.
5. SECURITY AND INFORMATION RETENTION
We apply technical and organizational measures to ensure an appropriate level of security in accordance with the level of risk for the personal data we process. Such measures are aimed at ensuring that the ongoing integrity and confidentiality of personal data is maintained. We regularly evaluate such measures to ensure the security of the processing process.
We retain your personal data for the entire period of cooperation with you. After termination of the relationship, we retain your personal data for the period of time necessary for us to:
maintain business records for analysis and/or audit purposes;
compliance with requirements for the preservation of documents in accordance with the law;
contesting or asserting any current or potential claim;
settlement of claims regarding the service, as well as services provided using it.
We will delete your personal data if we no longer need it for the above purposes. If we are unable to completely remove any data from our systems for technical reasons, we will take appropriate measures to prevent further processing or use of the data.
6. INTERNATIONAL DATA TRANSFER
The Owner does not carry out operational activities outside the Russian Federation.
We take appropriate security measures (such as contractual obligations) as required by applicable law to adequately protect your data. For more information about proper safety precautions, please contact us using the contact details below.
7. YOUR RIGHTS TO YOUR PERSONAL DATA
At any time, you can delete your user account by following these steps: Profile → Delete account. Please note that you cannot delete your account if you have outstanding payments.
At any time, you may request that we stop sending advertisements to you via a website or application, or reset your advertising link preferences, or select the “opt-out” option.
Subject to local law, you have certain rights regarding your personal data. This includes rights such as:
obtaining access to your personal data;
correcting the information we hold about you;
deletion of your personal data;
limiting our use of your personal data;
challenge our use of your personal data;
receiving your personal data in a convenient electronic form and transferring it to a third party (right to data portability);
filing a complaint with your data protection supervisory authority.
You can also only object to the processing of your personal data for advertising and data analysis purposes at any time.
We ask that you contact us to update or correct your information if there are changes or inaccuracies in your personal information.
If we require additional information from you in order to fulfill your requests, we will contact you.
If you wish to discuss or exercise your rights, please contact us using the contact details below.
8. OUR CONTACT DETAILS
The Owner is the controller responsible for the personal data we collect and process.
If you have questions or concerns about how we use your personal information, you can contact us as follows.
Email: goodridemsk@gmail.com , tel: +79254241564
We are committed to working with you to fairly resolve any privacy claim or demand.
9. CHANGES TO THE POLICY
You may request an electronic copy of this Policy from us by contacting us using the contact information provided above. If necessary, we may make changes or updates to the text of this Privacy Policy.
If we make changes to the text of this Privacy Policy, we will notify you about it. If the changes significantly affect processing or otherwise have a significant impact on you, we will provide you with advance notice to give you the opportunity to exercise your rights (for example, to object to processing).
© All Rights Reserved. Goodride
goodridemsk@gmail.com
goodridemsk@gmail.com